1. General Policy
All payments made for:
- Yearly listing memberships are eligible for a 7-day refund from the date of purchase. After 7 days, the membership fee is strictly non-refundable.
2. No Refund Scenarios
No refunds shall be issued for:
- Lack of enquiries or leads.
- Unsatisfactory business results.
- Early termination by the business.
- Change of business decision.
- Inaccurate listing information provided by the user.
- Platform algorithm or visibility changes.
3. Exceptional Refunds (Rare)
Refunds may be considered only if:
- Duplicate payment occurred.
- Payment succeeded but listing was never activated due to technical error.
Refund approval is at the sole discretion of dukanshodh.com.
4. Cancellation
- Membership may be cancelled anytime.
- Cancellation stops future renewals only.
- No prorated or partial refunds apply.
5. Refund Processing
Approved refunds will be processed within 7–10 business days to the original payment source.